Title: Video Support and Customer Walkthroughs | Record Wow
Canonical URL: https://recordwow.com/support/
Publisher: Record Wow — https://recordwow.com/about/

Support

# Customer support. Show the answer.

Turn “how do I?” into a clear next step. Send a personal walkthrough and a written guide your customer can follow at their own pace.

[Get it free](https://app.recordwow.com/)

Free for life. No subscription.

A clearer answer**Preview**

How do I share this project with my team?

**Here’s a quick walkthrough.**

Open Share, choose your teammates and send the link.

Share with your team00:48

Video + step-by-step guide

## Show the solution. Keep the human touch.

A short explanation can make a difficult workflow feel manageable. Keep useful answers ready for the next person.

### Make it personal

Use your camera and voice to explain the solution.

### Make it repeatable

Pair the recording with written instructions.

### Keep it current

Update a changed step without rebuilding the guide.

ANSWER WITH CONTEXT

## Show the next step. Then the one after it.

Record the real workflow and explain each action. Let the customer replay the part they need instead of working through a long email.

* Personal video replies
* Product walkthroughs
* Written steps alongside the video

A clearer answer**Preview**

How do I share this project with my team?

**Here’s a quick walkthrough.**

Open Share, choose your teammates and send the link.

Share with your team00:48

Video + step-by-step guide

BUILD YOUR KNOWLEDGE

## A good answer. Ready to use again.

Turn common questions into reusable guides. Retain the original project so your team can update the answer as the product changes.

* Reusable instructions
* Source-linked screenshots
* Replace individual steps

[Explore tutorials](/tutorials/)

The steps, kept together**Preview**

Video.mp4Guide.htmlProject.zip

SHARE WITH CARE

## The right answer. For the right people.

Choose how the recording is shared. Review customer details before export and use access controls when the content is meant for a specific audience.

* Password and recipient controls
* Link expiry and revocation
* Visual covers for sensitive details

[Explore companies](/companies/)

Share on your terms**Preview**

**Who can watch?**

Selected teammates **Enabled**

Password protection **On**

Link expiry **Set a date**

Revoke access **Any time**

YOUR WORKFLOW

## Three steps. A clearer message.

1. 01

   ### Record the answer in the actual workflow
2. 02

   ### Review the video and written instructions
3. 03

   ### Share it and reuse the guide

A FEW USEFUL ANSWERS

## Support FAQs.

Can I send a video in a support ticket?

Copy the shared video link into your existing ticket or email. Native helpdesk integration is not required.

Can customers ask follow-up questions?

Enable discussion on a shared video so permitted viewers can respond at a timestamp.

Can I hide customer information?

Use visual masks and review the exported result. Masks do not remove information from retained originals, narration or written text.

KEEP EXPLORING

## More ways to use Record Wow.

[Features

### Screenshot](/screenshot/)[Features

### Screen recorder](/screen-recorder/)[Features

### Video editing](/editing/)

YOUR WORKSPACE. FREE FOR LIFE.

## Make the next answer easy to follow.

[Get it free](https://app.recordwow.com/)