Make it personal
Use your camera and voice to explain the solution.
Support
Customer support.
Show the answer.
Turn “how do I?” into a clear next step. Send a personal walkthrough and a written guide your customer can follow at their own pace.
Free for life. No subscription.
A clearer answerPreviewHow do I share this project with my team?
Here’s a quick walkthrough.
Share with your team00:48
Open Share, choose your teammates and send the link.
Share with your team00:48 Video + step-by-step guide
Show the solution.
Keep the human touch.
A short explanation can make a difficult workflow feel manageable. Keep useful answers ready for the next person.
Make it repeatable
Pair the recording with written instructions.
Keep it current
Update a changed step without rebuilding the guide.
ANSWER WITH CONTEXTShow the next step.
Show the next step.
Then the one after it.
Record the real workflow and explain each action. Let the customer replay the part they need instead of working through a long email.
- Personal video replies
- Product walkthroughs
- Written steps alongside the video
A clearer answerPreviewHow do I share this project with my team?
Here’s a quick walkthrough.Share with your team00:48
Open Share, choose your teammates and send the link.
Share with your team00:48 Video + step-by-step guide
BUILD YOUR KNOWLEDGEA good answer.
A good answer.
Ready to use again.
Turn common questions into reusable guides. Retain the original project so your team can update the answer as the product changes.
- Reusable instructions
- Source-linked screenshots
- Replace individual steps
The steps, kept togetherPreview
Video.mp4Guide.htmlProject.zip
SHARE WITH CAREThe right answer.
The right answer.
For the right people.
Choose how the recording is shared. Review customer details before export and use access controls when the content is meant for a specific audience.
- Password and recipient controls
- Link expiry and revocation
- Visual covers for sensitive details
Share on your termsPreviewWho can watch?
Selected teammates Enabled
Password protection On
Link expiry Set a date
Revoke access Any time
YOUR WORKFLOWThree steps.
Three steps.
A clearer message.
- 01
Record the answer in the actual workflow
- 02
Review the video and written instructions
- 03
Share it and reuse the guide
A FEW USEFUL ANSWERSSupport
Support
FAQs.
Can I send a video in a support ticket?
Copy the shared video link into your existing ticket or email. Native helpdesk integration is not required.
Can customers ask follow-up questions?
Enable discussion on a shared video so permitted viewers can respond at a timestamp.
Can I hide customer information?
Use visual masks and review the exported result. Masks do not remove information from retained originals, narration or written text.
YOUR WORKSPACE. FREE FOR LIFE.Make the next answer